Returns Policy

30-Day Return & Refund Guarantee

Items purchased on Ulyafashion can be returned/exchanged within 30 days from the delivery date.

Situations When We Refund

①Return Reason

1.On customer's duty:

If the return is due to personal reasons, the return freight should be borne by the consumers which is based on the express company you choose.

Note: On customer's duty, customers will be responsible for the return shipping fee and then we can arrange an exchange or refund(not include the original shipping fee).

 2.On Ulyafashion:

Ulyafashion will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items. 

Please send us a clear picture of the problem, after confirming it is our fault, we will arrange a refund of product price or exchange the item to customers.

 ②Return Address

Please do not send your return to the address on your package.

That is not our return address and will affect the processing of your return.

③Return Conditions:

1. Items to be returned must be unworn, unwashed and with original labels attached to original packing.  
2. Due to hygiene reasons, we cannot offer refunds or exchange on: Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports braunless the items are defective.

When will I receive my refund?

Once we receive the returned items, we will process the refund. The exact date of the refund arrival  will depend on your payment method.

If you paid by Paypal, it usually takes 2-3 business days to receive the refund.

If you paid by Credit Card, it usually takes 7-14 business days to receive the refund.

An email will be sent to you once the refund has been processed. Please kindly noted that we are unable to control the speed of the refund arrival.